Visa Clerk/Receptionist – All interested Applicants/All Sources The U.S. Mission in BAMAKO is seeking eligible and qualified applicants for the Visa Clerk/Receptionist position in the CONSULAR office. Salary: (XOF) CFA7,638,211 – (XOF) CFA7,638,211/Per Year Series/Grade: LE – 1405 – 6 Agency: Embassy Bamako Position Info: Location: Bamako, ML Close Date: (MM/DD/YYYY) 11/23/2024 Duties This position serves as the cashier for all consular services provided, including nonimmigrant visa and American Citizen Services products, such as passports, reports of birth abroad, and notary services. Additional key aspects of the position include providing professional and courteous customer service to more than 100 customers per day, and clerical visa-related work, such as nonimmigrant visa case creation, data entry, visa printing and pass back. This position also serves as the section’s timekeeper for payroll purposes, coordinating and submitting time and attendance records. This position is rated by the Senior Nonimmigrant Visa Assistant (LES) and reviewed by the Consular Chief. CONSULAR CASHIER : 45% As consular cashier, the incumbent processes all consular fees using the Automated Cash Register System (ACRS), and turns all collected fees in to the Embassy Class B cashier at the end of each day. The consular cashier conducts end-of-day, end-of-month, and end-of-year accounting procedures in accordance with Chapter 700 of the Consular Management Handbook. The consular cashier is responsible and personally accountable for any discrepancies in fee collections and is required to report such discrepancies to the Accountable Consular Officer (ACO) immediately upon discovery. CLERICAL 20% The Cashier/Visa Clerk performs basic clerical duties such as filing, translating, and documents scanning, in addition to data entry, visa printing, pasting and visa passback. The incumbent is also responsible for updating and maintaining adequate supplies of all information sheets, handouts and forms letters. The incumbent also orders necessary supplies from the General Service Office. CUSTOMER SERVICE 30% The Cashier/Visa Clerk interacts daily with U.S. citizens, visa applicants, and other interested parties to provide accurate and professional cashiering services and top-notch customer service throughout. The incumbent directs all other inquires to the appropriate consular staff member. RECEPTIONIST 5% The Cashier/Visa Clerk maintains non-immigrant visa (NIV) appointment lists. The incumbent will also perform basic NIV document checks, including assisting the Consular Visa Assistant with all NIV intake each morning. Note: This Position description in no way states or implies that these are the only duties to be performed by incumbent. Incumbent will be required to perform other duties as assigned by the agency Qualifications and Evaluations Requirements: All selected candidates must be able to obtain and hold a: security certificate All selected candidates will be subject to a background investigation and may be subject to a pre-employment medical exam. Selected candidate must be able to begin working within a reasonable period of time upon receipt of agency authorization and/or clearances/certifications or their candidacy may end. Education Requirements: High School Diploma or equivalent in general studies is required. Evaluations: You will be evaluated against the qualifications and requirements in this vacancy announcement. You may be asked to complete a pre-employment language or skills test. You must complete the application form and provide the required documents. Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed. If you fail to submit a complete application, then your application may be disqualified for this position. Qualifications: Experience: At least one year of experience providing cashiering and clerical services is mandatory. The incumbent should have experience with both cash and credit transactions and should have experience performing data-entry. Language: English Level: GOOD WORKING KNOWLEDGE IN SPEAKING, READING WRITING French Level: GOOD WORKING KNOWLEDGE IN SPEAKING, READING WRITING Job Knowledge: Strong customer service skills, the ability to multi-task, and work under pressure are required.