IT Assistant – Client Support / Asset Management

Annonceur: Une société de la place
Mission :

– Familiarity with IT helpdesk service processes;
– Provides technical support to office staff and visiting missions;
– Installs, configures, and supports standard hardware and software, including desktops, laptops, mobile devices, and printers;
– Basic ability to determine and evaluate possible solutions to IT operational activities;
– Having the ability to analyze information and draw accurate conclusions;
– Showing an understanding of other people?(TM)s concerns, motives, feelings, strengths, and limitations Managing effectively under normal work stress environment;
– Staying focus and availability to follow up on cases till resolution. Strong problem-solving skills: ability to clearly define and communicate steps to solve a defined problem.
– Organize client training and outreach activities, such as IT Expos; group training and one-on-one.
– Deep knowledge on Videoconference including equipment installation, and troubleshooting issue that might arise during a session.
– Support conferencing and collaboration tools, such as Cisco WebEx and Jabber;
– Facilitate preparation for videoconferences and the IT components of events;
– Network and infrastructure Strong knowledge on networking and ability to ensure the efficient operation of the network;
– Ability to observe and report on network and connectivity issues to central product/service teams; First level troubleshooting of network related issues.
– Asset management
– Deep knowledge of asset management principles, including asset life cycle and inventory management;
– Advanced level in Microsoft Excel Hardware repair facilitation with vendors;
– Ability to produce comprehensible reports on assets status;
– Communication/ team work Expressing thoughts and ideas effectively in oral and written communications in English;
– Has ability to work cooperatively and collaboratively in a virtual team environment;
– Regularly and actively participate in team meetings;
– Share views and experience with the wider team.
– Business and client oriented Working with technical material and translates material into layperson?(TM)s terms;
– Observe and understand business processes in order to provide higher quality technical service to clients; Maintain professional and collaborative relation with clients ensuring their cases are solved to their satisfaction.
– Ability to communicate clearly with clients.

Qualification / Formation :

3 years university degree (BAC+3) in Computer Science or related areas; At least 3 years?(TM) experience in IT services; providing end users and infrastructure support,

Date d’expiration : 30-08-2018

Dossier de candidature :

Apply to and specify in subject the title of the position.

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